Verna’s goal is to respond as quickly as possible about whether a claim is approved or not. You can check the status of the claim in the app, we will also send notifications to our customers 🙌

You will receive confirmation from us once the accident report has been received. After that, we will immediately start processing the report. We will then send you a text message or email once your car can be taken to the workshop. This process should not take longer than 1-2 working days. The time it takes to repair the car depends on the workshop and the extent of the damage.