The first step is to report the damage here on our website and tell us briefly what happened to your smart device. Once the claim is approved, we will email you the details of the appropriate workshop where you can take your device for repair.
Good to know before you take the device in for repair:
Turn off "Find my iPhone" on the phone (if it's an iPhone), the same applies to the iPad and the watches.
It's a good idea to have backed up important photos and data to iCloud or Google Photos.
Reception of Apple devices for repair is at Epli at Laugavegur 182. You can find Epli's opening hours here.
Reception of Samsung devices for repair is at Teknisvörðir in Víkurhvarði 4, 203 Kópavogur. It is open between 9:00 and 16:00 every weekday. Closed on weekends.
For other phone types, it is best to contact us through the online chat on our website or by email at [email protected].