Here are some Android and device specific settings that need to be set for the Verna app to work and track properly.
Huawei (Android 10)
Huawei App Locking
1. Please open recent apps by swiping up or selecting the button opposite to 'Back'.
2. Please find a padlock icon next to the app in the list of recent apps.
3. If this padlock appears unlocked, please tap it to lock the app.
4. If left unlocked, the app will not function correctly when the screen is off.
Huawei App Launch Settings
1. Open the 'Settings' app and search for the 'Launch' category.
2. If 'Manage all automatically' is enabled, locate the app and toggle the switch to manage manually.
3. In the screen that appears, ensure 'Auto-launch', 'Secondary launch' and 'Run in background' are enabled.
Location permissions
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Permissions' on the app info screen.
3. Select 'Location' from the list of permissions.
4. Select 'Allow all the time'. Selecting 'Allow only while in use' will prevent the app from recording long-term.
System Battery Optimisations
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Battery' from the list of options.
3. Select 'Battery optimisation'
4. Select the 'Not optimised' drop-down menu and change it to 'All apps'
5. Search or scroll through the list of not optimised apps that has appeared to locate the app.
6. Select the app and set to 'Don't optimise'
Adaptive Battery
1. Please open the 'Settings' app and navigate to 'Battery'.
2. Select 'Adaptive Battery'. The setting may be named 'Battery Manager'.
3. Ensure 'Adaptive Battery' is disabled.
4. If 'Restricted apps' is available on this screen, select it. A list will become visible, tick the app if present.
System Battery Saver
1. Pull down the notification tray twice to see a list of quick actions.
2. Locate a battery button with a plus symbol in the center.
3. This button should be disabled or the app will not function correctly.
Physical activity permissions
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Permissions' on the app info screen.
3. Select 'Physical Activity' from the list of permissions. On the next screen, select 'Allow'.
Location Services
1. Open the 'Settings' app and open the 'Location' category.
2. Ensure that Location is enabled.
3. If the option 'Mode' is visible, select it and ensure that it is set to 'High accuracy'
4. If other options to improve accuracy are visible, please enable them where possible.
OnePlus (Android 10)
OnePlus App Locking
1. Please open recent apps by swiping up or selecting the button opposite to 'Back'.
2. Press the three dot menu next to the app and select 'Lock' from the dropdown menu.
3. A padlock icon should now be present to the right of the app title.
4. If left unlocked, the app will not function correctly when the screen is off.
OnePlus Intelligent Battery Optimisation
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Under 'Advanced', select 'Battery Optimisation'.
3. Ensure the option named 'Don't optimise' is selected. 'Intelligent Control' will prevent the app from functioning
normally.
OnePlus Advanced Optimisation
1. Please open the Settings app and navigate to 'Battery'.
2. Select 'Battery Optimisation'.
3. Tap the 'three dots' in the top-right corner of the screen and select 'Advanced optimisation' from the dropdown
menu.
4. Ensure all options are disabled. The options present may vary depending on device model and OS version.
Location permissions
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Permissions' on the app info screen.
3. Select 'Location' from the list of permissions.
4. Select 'Allow all the time'. Selecting 'Allow only while in use' will prevent the app from recording long-term.
Adaptive Battery
1. Please open the 'Settings' app and navigate to 'Battery'.
2. Select 'Adaptive Battery'. The setting may be named 'Battery Manager'.
3. Ensure 'Adaptive Battery' is disabled.
4. If 'Restricted apps' is available on this screen, select it. A list will become visible, tick the app if present.
System Battery Saver
1. Pull down the notification tray twice to see a list of quick actions.
2. Locate a battery button with a plus symbol in the center.
3. This button should be disabled or the app will not function correctly.
Physical activity permissions
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Permissions' on the app info screen.
3. Select 'Physical Activity' from the list of permissions. On the next screen, select 'Allow'.
Location Services
1. Open the 'Settings' app and open the 'Location' category.
2. Ensure that Location is enabled.
3. If the option 'Mode' is visible, select it and ensure that it is set to 'High accuracy'
4. If other options to improve accuracy are visible, please enable them where possible.
Xiaomi (Android 10)
Xiaomi Battery Manager
1. Open the 'Battery Manager' app, or a similar battery setting app.
2. Ensure the 'Power Plan' is set to performance.
3. Ensure that 'Protected apps' contains the app.
4. Ensure that 'Power intensive prompt' is disabled.
5. Ensure that 'Keep running after screen off' is enabled for the app.
6. If the option 'Manage Apps Battery Usage' is available, please switch 'Power Saving Modes' off.
Xiaomi Autostart and Background
1. Open the 'Battery Manager' app, or a similar battery setting app.
2. Locate and select the app
3. Ensure 'Autostart' and 'Start in Background' are enabled.
4. Ensure 'No restrictions' is selected for 'Background settings'.
Xiaomi App Locking
1. Please open recent apps by swiping up or selecting the button opposite to 'Back'.
2. From this view, you may drag the app down until a padlock appears, 'locking' the app.
3. If left unlocked, the app will not function correctly when the screen is off.
Location permissions
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Permissions' on the app info screen.
3. Select 'Location' from the list of permissions.
4. Select 'Allow all the time'. Selecting 'Allow only while in use' will prevent the app from recording long-term.
System Battery Optimisations
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Battery' from the list of options.
3. Select 'Battery optimisation'
4. Select the 'Not optimised' drop-down menu and change it to 'All apps'
5. Search or scroll through the list of not optimised apps that has appeared to locate the app.
6. Select the app and set to 'Don't optimise'
Adaptive Battery
1. Please open the 'Settings' app and navigate to 'Battery'.
2. Select 'Adaptive Battery'. The setting may be named 'Battery Manager'.
3. Ensure 'Adaptive Battery' is disabled.
4. If 'Restricted apps' is available on this screen, select it. A list will become visible, tick the app if present.
System Battery Saver
1. Pull down the notification tray twice to see a list of quick actions.
2. Locate a battery button with a plus symbol in the center.
3. This button should be disabled or the app will not function correctly.
Physical activity permissions
1. Find the app in the Android Settings app, select it to open the app info screen.
2. Select 'Permissions' on the app info screen.
3. Select 'Physical Activity' from the list of permissions. On the next screen, select 'Allow'.
Location Services
1. Open the 'Settings' app and open the 'Location' category.
2. Ensure that Location is enabled.
3. If the option 'Mode' is visible, select it and ensure that it is set to 'High accuracy'
4. If other options to improve accuracy are visible, please enable them where possible.